Contact
Get in touch.
A small team in Melbourne, a real inbox, and an answer within 1 to 2 business days. Tell us what it is about and we will route it to the right person first time.
What is it about?
Order help. Within 1 to 2 business days. Urgent change to an order placed in the last hour? Call us.
Before you write, the three we answer most
When will my order ship?Can I change or cancel my order?How long does delivery take?
Right now in Melbourne
PhoneWeekdays 9.30 am to 5.30 pm Melbourne time
EmailAlways open. A person answers within 1 to 2 business days.
Contact formAlways open. Same reply time, and it lands with the right person.
Emailinfo@teafy.com.au
Anything, any time. 1 to 2 business days.
Anything, any time. 1 to 2 business days.
Phone1300 986 888Weekdays 9.30 am to 5.30 pm Melbourne time. Best for urgent order changes.
DispatchWeekdays, 2 pm Melbourne time cut off. No weekend or Victorian public holiday dispatch.
Where we are
Manufacturing facilityFactory 17, 3 Audsley Street
Clayton South VIC 3169Returns here, only after we have authorised them. Collection by appointment, weekdays, no shopfront.
Clayton South VIC 3169Returns here, only after we have authorised them. Collection by appointment, weekdays, no shopfront.
CompanyTeafy Pty Ltd
ABN 63 658 494 010Post and legal notices to Factory 17, 3 Audsley Street, Clayton South VIC 3169.
ABN 63 658 494 010Post and legal notices to Factory 17, 3 Audsley Street, Clayton South VIC 3169.
Elsewhere
Faster than email
Most things you can do yourself.
Track an orderLog in, open the order, tap Track. Australia Post updates within 24 hours of a scan.
Manage a subscriptionSkip, pause, swap or cancel from your account, one business day before renewal.
Search the help centre166 answers on orders, shipping, every tea, brewing and caffeine. Typos welcome.
Open a wholesale accountCafés, grocers and retailers. Trade pricing within 1 to 2 business days.
While you wait