Teafy FAQ | Your Questions Answered About Premium Japanese Tea

Question 1

Can I get teafy on Amazon?

Accepted Answer

Yes, Teafy is available on Amazon Australia (https://www.amazon.com.au/teafy) and Amazon United States of America and throughout Europe (https://www.amazon.com/teafy).

Question 2

Can customers from Amazon US purchase our tea in canisters?

Accepted Answer

Yes. For international customers who would prefer to purchase the tea in canisters, this can be done through our Australian website.

Question 3

How do I store my tea?

Accepted Answer

Tea should be stored in its original packaging or in an airtight container in a cool and dry place. It's best to keep it refrigerated or store below 18 degrees Celsius. Please note that our tea doesn't contain any food additives, preservative or chemicals, which means that it may oxidize if not stored properly.

Question 4

Are we certified organic?

Accepted Answer

Our tea is certified organic by United States Department of Agriculture (USDA), Japan Agriculture Standard (JAS), European Union Organic (EU) and Canada Organic Regime (COR).

Question 5

Where do we farm our own tea?

Accepted Answer

We farm and grow our own tea from Shizuoka Japan.

Question 6

Who should I contact for queries and concerns?

Accepted Answer

Please contact us at info@teafy.com.au for any queries and concerns.

Question 7

What should I do if my items arrived damaged?

Accepted Answer

If you have received a wrong / damaged/ missing product from Teafy, please contact our customer care team here to make it right, we will respond to you within 24 hours.

Question 8

Has my order gone through?

Accepted Answer

All successful orders will display an on-screen confirmation message and will receive an order confirmation email. This can sometimes pop into your junk folder, so don't forget to check that too!

Question 9

Can I change / cancel my order?

Accepted Answer

Once you've placed your order, we are unable to make any changes, additions, cancellations, or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart and checkout details before checking out.

Question 10

What are the shipping time frames?

Accepted Answer

For detailed information about shipping time frames, please visit our shipping & returns page.

Question 11

I haven't received my order yet?

Accepted Answer

If you haven't received your order, please contact us at +61 1300 986 888 or email info@teafy.com.au.

Question 12

How do I cancel Subscriptions?

Accepted Answer

You can cancel the subscriptions through our customer portal. Please cancel at least one day before the renewal, we have a no refund policy after it renews and products will be dispatched automatically. Please refer to our terms and conditions.

Question 13

Where do we source our tea?

Accepted Answer

Our tea is grown, farmed and cultivated in Shizuoka, Japan.

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