The fastest way to reach us is by email at info@teafy.com.au. We answer within one business day, often sooner. For urgent matters or anything time-sensitive (like a one-hour order change window), call us on 1300 986 888 during business hours. Whichever you choose, please include your order number if you have one.

Email info@teafy.com.au

Best for: order questions, shipping enquiries, returns, refunds, subscription help, product questions, wholesale enquiries, general feedback. Response within one business day.

Phone 1300 986 888

Best for: urgent order changes within the one hour cancellation window, time-sensitive wholesale enquiries, anything you'd rather sort with a real conversation. Available during business hours, Monday to Friday.

Contact form

If you'd prefer to send a structured message, our contact form at teafy.com.au/contact routes directly into our support inbox.

What to include in your message

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To get the fastest response, please include:

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• our order number (starts with the date you ordered or appears on your order confirmation email)
• The email address you used at checkout
• A clear description of what you need
• Photos if relevant (especially for damaged orders)

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We're a small team that genuinely cares about getting your matcha to you in great shape. If something has gone wrong, tell us and we'll fix it.

You might also like:

• ‍Has my order gone through?
• What should I do if my order arrives damaged?
• Can I change / cancel my order?

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