Privacy Policy

Privacy Policy.

Your privacy is important to us.

Teafy Proprietary Limited (Teafy Pty Ltd) knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Teafy Pty Ltd is dedicated to ensuring the privacy of our customers and have implemented stringent security measures and procedures, so you can rest assured that any details you submit online remain secure. This notice describes our privacy policy. Teafy Pty Ltd is bound by the National Privacy Principles contained in the Commonwealth Privacy Act. By visiting Teafy Pty Ltd you are accepting the practices described in this Privacy Policy. Teafy Pty Ltd may, from time to time, review and update this privacy policy to take account of new laws and technology and changes to Teafy Pty Ltd.’s operations. Please visit this page periodically, to check for updates.

What kind of personal information Teafy collects and how it is collected?

Personal information you provide.

We store the personal information you enter on the Website or give to Teafy Pty Ltd in other ways. We obtain most personal information through the Teafy Pty Ltd account registration process and updates to account details. You may provide information when you request or acquire a product or service from Teafy Pty Ltd or its related bodies corporate, provide a product or service to Teafy Pty Ltd, complete a survey or questionnaire, enter a competition, participate in forums or when you communicate with Teafy Pty Ltd in person, by email, telephone or in writing (for example if you contact customer service or provide feedback).

The personal information that we collect on individuals may include, but is not limited to, your name, contact details (including email, home address and billing address), payment details and other personal information we collect in the course of a transaction or that you provide to us when you contact us.

Automatic collection.


We may use a feature of your browser called a cookie to assign your computer a 'User ID'. Cookies contain information by which Teafy Pty Ltd can identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. Teafy Pty Ltd may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising that Teafy Pty Ltd believes may be of interest, based on that information. In some cases, a web page might contain more than one cookie, the information gathered from these different cookies are used to build statistical and demographical information which does not identify you personally to advertisers and other third parties for marketing, promotional purposes.

To disable your cookies, please refer to the help menu within your Internet browser. However, cookies allow you to take full advantage of some of Teafy’s coolest features, and we recommend that you leave them turned on.

Indirect collection.

Teafy Pty Ltd endeavours to collect personal information about an individual only from that individual. In some circumstances Teafy Pty Ltd may obtain personal information from a third party.

Teafy Pty Ltd may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.

How Teafy uses the information you provide.

Teafy Pty Ltd may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. Teafy Pty Ltd generally uses personal information to:

Does Teafy Pty Ltd share the information it receives about me?

Information about our customers is an important part of our business, and we are not in the business of selling it to others.

Teafy Pty Ltd may disclose personal information to other companies in the Teafy Group, including in United Kingdom and New Zealand. Where such disclosure is made, the Teafy company may only use the personal information as set out above.

Teafy Pty Ltd may also provide your information to:

third parties engaged by Teafy Pty Ltd to perform functions on its behalf, such as processing credit card information, order fulfilment, mailouts, shipping, debt collection, marketing, research, and advertising; and third parties authorised by you to receive information held by Teafy Pty Ltd.

How Secure Is Information About Me?

Teafy Pty Ltd manages personal information in accordance with this Privacy Policy and the Privacy Act 1988.

Teafy Pty Ltd protects the personal information Teafy Pty Ltd holds from misuse, loss, unauthorised access, modification, or disclosure by various means including firewalls, password access, secure servers and encryption of credit card transactions. Teafy Pty Ltd uses Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Making a privacy complaint.

If you believe that Teafy Pty Ltd has breached the Australian Privacy Principles under the Privacy Act 1988, you may contact Teafy Pty Ltd in writing at the address details provided in this privacy policy. Teafy will investigate your complaint and endeavour to respond to you within a reasonable time after your complaint is received. If you are not satisfied with Teafy Pty Ltd handling of your complaint, you may contact the Office of the Australian Information Commissioner, contact details of which can be found at 

Updating personal information.

Teafy Pty Ltd endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. 

Seeking access to the personal information Teafy Pty Ltd holds about you.

You have the right to seek access the personal information held about you and to advise Teafy Pty Ltd of any inaccuracy. There are some exceptions to this right set out in the Privacy Act 1988. If you make an access request, Teafy Pty Ltd will ask you to verify your identity and specify what information you require. Teafy Pty Ltd may charge a fee to cover the costs of meeting your request.

How to contact Teafy Pty Ltd.

If you have enquiries or wish to provide feedback about this policy, please mail to the Privacy Officer at:

Privacy Officer

Teafy Pty Ltd

470 Saint Kilda, Road.

Melbourne, VIC 3004