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Last Updated: 01 January 2025
Company Details
By accessing www.teafy.com.au (“Site”), creating an account, placing an order, or subscribing to services, you agree to these Terms.
1.1 By using the Site, you accept these Terms in full.
1.2 Teafy may update these Terms at any time. Material changes (subscription pricing, cancellation, refund terms) will be notified via Customer Portal, Website or email at least 14 days before taking effect.
1.3 These Terms are governed by the laws of Victoria, Australia. Jurisdiction lies with the courts of Victoria and the Commonwealth of Australia.
1.4 If any provision is invalid, the rest of the Terms continue in force.
2.1 Content on this Site is published in good faith and believed accurate at time of posting.
2.2 We do not warrant that material is complete, accurate, or current.
2.3 Teafy will not be liable for any loss arising from reliance on Site content, interruptions, or errors.
3.1 Product descriptions and images are for illustrative purposes and may vary.
3.2 Minor differences (e.g. colour, packaging, natural variation) do not constitute defects.
4.1 All prices are in Australian Dollars (AUD).
4.2 Tea and basic food items are GST-free under the GST Act 1999 (Cth).
4.3 Non-food items (teaware, accessories, merchandise) are GST-inclusive.
4.4 Teafy issues compliant tax invoices where required.
5.1 Orders are binding once payment is received and accepted by Teafy.
5.2 Title passes upon full payment.
5.3 Risk of loss or damage passes upon dispatch to the carrier. Courier tracking constitutes proof of delivery.
6.1 Customers must provide accurate and current details.
6.2 Customers are responsible for account activity and maintaining confidentiality.
6.3 Teafy may suspend or terminate accounts where information is false or misuse occurs.
7.1 By selecting Subscribe & Save, you expressly authorise recurring billing. A minimum term of two (2) months applies.
7.2 Cancellation:
8.1 Processing times:
9.1 Due to FSANZ food safety requirements, consumable products (tea, matcha, chai, etc.) cannot be returned once dispatched or delivered, except where defective, damaged, or misdescribed.
9.2 Claims must be submitted within 7 days of delivery, with photographic or video evidence. Claims without proof may be denied.
9.3 Non-consumables (e.g. teaware) may be returned within 30 days if unused/unopened and authorised by Teafy. Handling fees may apply.
9.4 Refunds are processed via the original payment method only. Change-of-mind, mistaken orders, or subscription disputes do not qualify.
10.1 If an order is unclaimed or refused, and returned to Teafy, the customer bears full cost of return and re-shipping.
10.2 Consumable goods returned unclaimed cannot be refunded or resold.
10.3 Promotional shipping offers do not apply to re-shipped parcels.
11.1 Our goods come with guarantees that cannot be excluded under the Competition and Consumer Act 2010 (Cth) – Australian Consumer Law (ACL).
11.2 For a major failure, you may request a refund or replacement. For minor failures, Teafy may choose to repair, replace, or refund.
11.3 Claims must be supported with evidence and made within 14 days of delivery.
12.1 Promotions apply per terms stated at time of offer.
12.2 Free domestic standard shipping applies to orders of $40+ (after discounts). Express and international are excluded.
12.3 Teafy may vary or cancel promotions at any time.
13.1 Wholesale purchases require a signed wholesale agreement.
13.2 Wholesale buyers may not resell to retail customers without prior written consent.
13.3 Breach of wholesale terms may result in immediate termination, suspension of supply, injunctive relief, and claims for damages.
14.1 Payment of invoices is due by the date specified.
14.2 Overdue balances may accrue interest up to 24% p.a. (where legally permitted).
14.3 Teafy may suspend or cancel supply where payment remains outstanding.
14.4 Customers are liable for all debt recovery costs, including legal fees on a full indemnity basis.
15.1 Raising a chargeback without first contacting Teafy constitutes a breach of these Terms.
15.2 Wrongful chargebacks may attract administration fees and interest at overdue rates.
15.3 Teafy will submit supporting evidence (sign-up records, invoices, dispatch and delivery tracking) to financial institutions.
15.4 Teafy reserves the right to recover any amounts plus costs through the Magistrates’ Court of Victoria.
16.1 All Site content, software, trademarks, and designs belong to Teafy or its licensors.
16.2 Customers may not reproduce, adapt, distribute, or exploit any content commercially without prior written consent.
17.1 Teafy may remove unlawful, defamatory, offensive, obscene, discriminatory, misleading, or spam content posted to its online channels.
17.2 Repeat breaches may result in permanent bans.
18.1 Customers indemnify Teafy, its directors, officers, employees, and agents against all losses, claims, damages, liabilities, and costs (including legal costs on a full indemnity basis) arising from breach of these Terms.
18.2 Clauses relating to indemnity, liability, payment, returns, wholesale, subscriptions, chargebacks, and governing law survive termination or cancellation.
19.1 Except as required under the ACL, Teafy excludes all liability for indirect, incidental, or consequential losses, including loss of profits, business opportunity, goodwill, or data.
19.2 Where liability cannot be excluded, Teafy’s liability is limited to replacement, supply of equivalent goods, repair, or refund.
20.1 These Terms are governed by the laws of Victoria, Australia.
20.2 The English version prevails over translations.
21.1 Notices are deemed given when provided via the Customer Portal, email, or post to the registered address.
21.2 Customers must ensure details are kept current.
Use of the Site is also subject to Teafy’s Privacy Policy, available separately.
Teafy Pty Ltd
ABN: 63 658 494 010 | ACN: 658 494 010
Registered Office: 470 St Kilda Road, Melbourne, VIC 3004, Australia
Email: info@teafy.com.au | Phone: 1300 986 888
