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Last Updated: 01 January 2025
Legal Entity: Teafy Pty Ltd
ABN: 63 658 494 010
ACN: 658 494 010
Registered Office: 470 St Kilda Road, Melbourne, VIC 3004, Australia
By accessing www.teafy.com.au (“Site”), placing an order, or subscribing to any Teafy service, you agree to be bound by these Terms & Conditions (“Terms”).
1.1 These Terms govern all purchases, subscriptions and website usage. By accessing the Site, creating an account or placing an Order, you accept and agree to be legally bound by these Terms.
1.2 Teafy may amend these Terms at any time. Important changes to subscription pricing, cancellation rules or refund rights will be notified via email, Site updates or the Customer Portal at least 14 days before taking effect.
1.3 Continued use of the Site after changes take effect constitutes acceptance of the amended Terms.
1.4 These Terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the Victorian courts.
1.5 If any part of these Terms is found to be invalid, illegal or unenforceable, the remaining parts will continue in full force.
2.1 Teafy publishes all content on the Site in good faith. However, information, descriptions, pricing, promotions, images and packaging details may vary or contain minor errors.
2.2 Teafy does not warrant that Site content is accurate, complete or current.
2.3 To the maximum extent permitted by law, Teafy is not liable for loss arising from reliance on Site material, including errors, delays, omissions or interruptions.
3.1 Product descriptions, photos and visual content are for illustrative purposes only. Actual products may vary due to natural variations in tea, matcha and other agricultural ingredients.
3.2 Natural variations in colour, taste, packaging or aroma are not considered defects.
3.3 These variations do not give rise to refund or replacement rights except where required under the Australian Consumer Law (ACL).
4.1 All prices are in Australian Dollars (AUD).
4.2 Tea and basic food items may be GST-free pursuant to the GST Act. Non-food items include GST unless specified otherwise.
4.3 Teafy may issue tax invoices where required.
5.1 An Order submitted via the Site constitutes an offer to purchase Goods.
5.2 Teafy may accept or reject any Order for any reason. An Order is accepted when Teafy issues an Order Confirmation email.
5.3 Title passes to the customer only once full payment is received.
5.4 Risk passes to the customer upon dispatch from Teafy’s facility. Courier tracking (including GPS, safe-drop scan or delivery confirmation) constitutes proof of delivery.
5.5 Teafy may cancel an Order where:
6.1 You must provide accurate and current information when creating an account.
6.2 You are responsible for all activity under your account.
6.3 Teafy may suspend, restrict, or permanently ban accounts for:
7.1 Selecting Subscribe & Save authorises Teafy to charge your stored payment method for recurring Orders at the chosen frequency.
7.2 A minimum subscription term of two (2) months applies unless otherwise stated.
7.3 Cancellation must occur at least one (1) Business Day before the renewal date to avoid being charged for the next cycle.
7.4 If you contact Teafy within a short time after renewal and the Goods have not been dispatched, Teafy may, at its discretion, cancel and refund the renewal. This is a goodwill gesture only.
7.5 If a subscription is cancelled before the minimum term is completed, Teafy may recover all subscription discounts by charging the difference between the discounted subscription price and the standard retail price.
7.6 Subscription changes, including pricing amendments, will be communicated with reasonable notice. Continued use constitutes acceptance.
7.7 Subscription orders with incorrect addresses are subject to full cost recovery under Clause 8.6.
Delivery timeframes are estimates only. Teafy is not responsible for delays caused by couriers, customs, weather or other external factors.
Risk transfers upon dispatch. Delivery scans, safe-drop confirmations, GPS data or courier confirmation are evidence of delivery.
Redirection is subject to courier approval. All associated costs are the customer's responsibility.
If a parcel is returned to Teafy unopened due to non-collection or failed delivery (not caused by Teafy), any refund or credit is discretionary and may be reduced by:
If a customer enters an incorrect, incomplete or invalid address and the parcel is dispatched and returned to Teafy, the customer must pay:
Teafy’s discounted rates ($5.99 Standard / $9.99 Express) are subsidised and do not reflect actual costs.
Charges apply equally to subscription orders.
Evidence of shipping costs will be provided upon request.
9.1 Consumables cannot be returned once dispatched due to FSANZ regulations unless defective or required under ACL.
9.2 Claims for defective or damaged products must be made within 7 days of delivery with photographic or video proof.
9.3 Non-consumables may be returned within 30 days if unused, unopened and authorised by Teafy.
9.4 Refunds are to the original payment method. Change-of-mind refunds are not offered.
10.1 Customers are responsible for collecting parcels from collection points.
10.2 Unclaimed parcels returned to Teafy incur full cost recovery under clause 8.5.
10.3 Free shipping does not apply to re-delivery of unclaimed parcels.
11.1 Goods come with guarantees that cannot be excluded under the ACL.
11.2 Major failures entitle you to replacement or refund. Minor failures entitle Teafy to repair or replace.
11.3 Claims must be supported with proof and raised within 14 days unless exceptional circumstances apply.
12.1 Promotions cannot be combined unless expressly stated.
12.2 Free standard shipping applies to orders over $40 (excluding express or international).
12.3 Teafy may change promotions at any time.
13.1 Wholesale purchases are governed by separate agreements.
13.2 Wholesale customers must comply with brand, pricing and distribution rules.
13.3 Misuse may result in termination, legal action or injunctive relief.
14.1 Invoiced accounts must be paid by the due date.
14.2 Overdue amounts accrue interest at up to 24% per annum or the maximum permitted by law.
14.3 Teafy may suspend supply until debts are settled.
14.4 You agree to pay all debt recovery costs, including legal fees on a full indemnity basis.
15.1 Initiating a chargeback without contacting Teafy first is a breach of these Terms.
15.2 Wrongful chargebacks may incur administrative fees, interest and recovery costs.
15.3 Teafy may pursue legal action through the Magistrates’ Court of Victoria to recover reversed funds, damages and costs.
16.1 Teafy™, TEAFY®, and all associated branding, product names, trade dress, packaging designs, website content, recipes, formulations, logos and digital assets are proprietary to Teafy Pty Ltd.
16.2 The Teafy name and branding are protected by Australian trademark rights. Any unauthorised use constitutes trademark infringement under the Trade Marks Act 1995 (Cth).
16.3 You must not use, copy, mimic, distribute or modify any Teafy intellectual property without written permission.
16.4 Teafy may take legal action, including:
17.1 Teafy takes a zero-tolerance approach to defamation, harassment, abusive conduct and malicious reviews.
17.2 You must not publish or communicate any false, misleading, harmful, abusive or defamatory statements about Teafy, its products, directors or staff.
17.3 If defamatory or malicious content is identified, Teafy may:
You indemnify Teafy against all losses, liabilities, damages and costs (including legal fees) arising from your breach of these Terms, misuse of products, wrongful chargebacks, abusive conduct or unlawful activity.
19.1 Teafy excludes all consequential, indirect or special losses.
19.2 Where liability cannot be excluded, it is capped at the value of the Goods purchased.
19.3 Teafy is not liable for delays, courier issues, theft, incorrect addresses or customer misuse.
These Terms are governed by the laws of Victoria, Australia.
Notices may be provided via email, Site postings or the Customer Portal. You must keep your account details up to date.
These Terms incorporate Teafy’s Privacy Policy and any other policies published on the Site.
Teafy Pty Ltd
ABN 63 658 494 010 | ACN 658 494 010
Email: info@teafy.com.au
Phone: 1300 986 888
