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Teafy Pty Ltd
Version 2.0, effective 1st January 2026.
Legal entity: Teafy Pty Ltd
Registered office: 470 St Kilda Road, Melbourne VIC 3004, Australia
Returns centre: Factory 17, 3 Audsley Street, Clayton South VIC 3171, Australia
Email: info@teafy.com.au
Phone: 1300 986 888
By accessing www.teafy.com.au (the Site), creating an account, placing an Order, joining the Teafy Rewards Program, or commencing a Subscription, you agree to be bound by these Terms and Conditions (Terms).
1.1 These Terms govern all purchases, Subscriptions, Rewards Program participation and use of the Site.
1.2 By accessing the Site, creating an account, or placing an Order, you accept and agree to be legally bound by these Terms.
1.3 We may amend these Terms at any time. Where an amendment materially affects your rights, including changes to Subscription pricing, minimum terms, cancellation rules, refund rights, or Rewards Program earn or redemption rates, we will give you at least 14 days notice before the change takes effect, by email to your registered address or by publication on the Site. You may cancel your Subscription or close your account at any time before the change takes effect, without cost and without incurring any Discount Recovery Amount under clause 9.
1.4 Amendments do not apply retrospectively to Orders already accepted by us before the effective date.
1.5 These Terms incorporate by reference the Teafy Shipping and Returns Policy, the Teafy Refund Policy, the Teafy Privacy Policy, and any other policy published on the Site.
1.6 These Terms are governed by the laws of Victoria, Australia. You submit to the non exclusive jurisdiction of the courts of Victoria and courts competent to hear appeals from them.
1.7 If any provision is invalid, illegal or unenforceable, it is read down to the extent necessary to make it enforceable, and if it cannot be read down it is severed and the remainder continues in full force.
1.8 Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law (ACL, Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. Every clause in these Terms is read subject to this clause 1.8.
1.9 Orders placed through a third party marketplace store operated by us, such as Amazon, are governed by that marketplace's terms of sale and returns policy, together with any part of these Terms that the marketplace allows to apply. Clause 14.5 does not apply to Goods sold by us through our own marketplace stores.
(a) This Version 3.0 applies to Orders accepted on or after its effective date.
(b) A Subscription that commenced before the effective date continues to be governed by the Minimum Term, Discount Recovery Amount and Subscriber Pricing provisions in force when it commenced, in accordance with clause 1.4.
(c) The delivery option provisions in clauses 11.3 to 11.4B apply to Orders placed on or after the effective date. Orders already dispatched are unaffected.
(d) The First Order Discount provisions in clause 13.4 apply to codes issued or used on or after the effective date.
(e) We retain every previous version of these Terms and will provide the version applicable to your Order on request.
ACL means the Australian Consumer Law.
Authority to Leave means the Delivery Option under which you authorise us and the Carrier to complete delivery by leaving the Goods unattended at the delivery address you nominated, without obtaining a signature. Authority to Leave is a Delivery Instruction.
Billing Cycle means one recurring interval of a Subscription at the frequency you selected, whether or not an Order is dispatched in that interval.
Business Day means a day that is not a Saturday, Sunday or public holiday in Victoria, Australia.
Carrier means Australia Post or any other delivery provider engaged by us.
Collection Point has the meaning given in the Shipping and Returns Policy.
Consumables means food and beverage products supplied for consumption, including tea, matcha, and any powdered, loose leaf or packaged edible product.
Customer Portal means the account area of the Site through which you manage your account, Orders, Subscription and Rewards balance.
Delivery Instruction means any instruction, election or authority given by you, at checkout, in your account, to the Carrier directly, or through a Carrier app or delivery preference service, directing how a parcel is to be delivered in your absence. This includes Authority to Leave, Safe Drop, a nominated safe place, a nominated parcel locker or collection point, or a request to leave with a neighbour or building concierge.
Delivery Option means the delivery method you select at checkout, being either Authority to Leave or Signature on Delivery.
Discount Recovery Amount has the meaning given in clause 9.8.
First Order Discount has the meaning given in clause 13.4.
Goods means all products supplied by us.
Holding Period means the period for which a Carrier holds a parcel at a Collection Point before returning it to us. The Holding Period is set by the Carrier, is shown on the Carrier's tracking page or collection notice, and is not set or controlled by us.
Linked Account means an account we have determined to be under common control with another account in accordance with clause 7.4.
Minimum Term has the meaning given in clause 9.4.
Order means an order placed via the Site, including a Subscription Order.
Points means Teafy Rewards Program points.
Rewards Program means the Teafy Rewards and Referrals Program.
RTS means returned to sender by the Carrier for any reason not caused by us, including non collection, failed delivery attempts, refusal of delivery, or an incorrect, incomplete or invalid address.
Signature on Delivery means the Delivery Option under which the Carrier must obtain a signature from a person at the delivery address before completing delivery, and must not leave the Goods unattended.
Stockist means a retailer, cafe, wholesaler or other business that we have authorised in writing to resell our Goods.
Store Credit has the meaning given in clause 8.10 of the Shipping and Returns Policy.
Stored Payment Method means the payment card or other payment instrument you provide and authorise us to store and charge under clause 9.
Subscription means a recurring Order placed through our Subscribe and Save service.
Subscription Order means an Order generated by a Subscription, including the first such Order.
Subscriber Price means the discounted price available only to active Subscribers, as described in clause 10.
3.1 We publish Site content in good faith. Descriptions, pricing, promotions, images and packaging details may vary or contain occasional errors.
3.2 To the maximum extent permitted by law, and subject to clause 1.8, we are not liable for loss arising from reliance on Site material, including errors, delays, omissions or interruptions.
3.3 Where a Site pricing error is manifest, meaning the displayed price is so far below the correct price that a reasonable person would recognise it as an error, we may cancel the affected Order and refund you in full. We will notify you before cancelling and will not charge you anything.
Product descriptions and natural variation
4.1 Product images, photography and descriptions are illustrative. Packaging, labelling and presentation may change from time to time without notice.
4.2 Matcha, tea and other agricultural products are natural products. Colour, aroma, particle fineness, texture, sweetness, astringency, foam behaviour and flavour vary naturally between harvests, lots, growing seasons and farms.
4.3 Variation of the kind described in clause 4.2 is not a defect and does not of itself give rise to a right of refund, replacement or credit.
4.4 Fine powdered products, including matcha and hojicha powder, may settle, compact, clump or develop static during transit and storage. Settling and clumping are normal characteristics of finely milled tea powder and are not defects. A pack may appear less full than expected by volume while containing the correct weight.
4.5 Green tea products naturally lose colour vibrancy over time through oxidation and exposure to light, heat and air. This is a normal characteristic of the product and is not a defect.
Net weight and fill tolerance
4.6 All Goods are packed by weight, not by volume. The net weight stated on the pack is the governing measure of quantity.
4.7 Our products are filled using calibrated automated equipment operating to a tolerance of approximately plus or minus 1 gram per pack. Individual packs may therefore contain slightly more or slightly less than the stated net weight.
4.8 Variation within the tolerance described in clause 4.7 is a normal and expected characteristic of automated food packing and is not a defect, a shortfall or a failure to supply.
4.9 Tea and matcha are hygroscopic, meaning they absorb and release atmospheric moisture. Net weight may vary marginally with ambient humidity and temperature between packing, transit, storage and the point at which a pack is weighed.
4.10 Clauses 4.7 to 4.9 disclose our packing tolerance. They do not exclude, limit or modify any obligation we have under the National Measurement Act 1960 (Cth), the National Trade Measurement Regulations 2009 (Cth), or any other trade measurement law.
4.11 If you believe a pack is materially underweight, contact us with the pack, the batch code and the weight recorded on a calibrated scale, and we will investigate and provide a remedy where one is required.
Consumable Goods, food safety and health
4.12 Our Goods are food products intended for ordinary consumption as a beverage or culinary ingredient, prepared in accordance with the directions on the pack.
4.13 It is your responsibility to read the ingredients, allergen statements, directions and warnings on the pack before consuming any Goods, and before serving them to any other person.
4.14 Our Goods are produced and packed in facilities that handle tea, matcha and other plant based products. While we take care to prevent cross contamination, we cannot guarantee that any product is free from traces of allergens present in the production environment. If you have a serious allergy or intolerance, do not consume our Goods without first checking the current pack labelling and contacting us.
4.15 Tea and matcha naturally contain caffeine and other naturally occurring plant compounds. Caffeine content varies naturally between products, harvests and preparation methods. If you are pregnant, breastfeeding, taking medication, or have a medical condition affected by caffeine or by green tea, seek advice from a qualified health practitioner before consuming our Goods.
4.16 Our Goods are food, not therapeutic goods. Nothing on the Site, on our packaging, in our marketing, or in any blog, recipe or educational content constitutes medical, nutritional or health advice, or a representation that any product will prevent, treat, cure or alleviate any disease, ailment or condition. You should not rely on any such content as a substitute for advice from a qualified health practitioner.
4.17 Where we publish laboratory testing results, certifications or origin information, those statements relate to the specific lots tested or certified at the time of testing or certification, and are not a warranty as to any other lot.
4.18 Best before dates indicate the period during which the product retains its optimal quality when stored in accordance with the storage directions on the pack. A best before date is a quality indicator, not a safety expiry, unless the pack states otherwise.
4.19 Once Goods have been delivered, you are responsible for storing them in accordance with the directions on the pack, including keeping them sealed, dry, and away from heat, light, moisture and strong odours. We are not liable for deterioration, spoilage, loss of colour, loss of flavour, clumping or contamination arising from storage, handling, decanting, repackaging or preparation after delivery.
4.20 You must not resupply, resell, decant, repackage, relabel or supply our Goods to any other person in the course of a business without a written wholesale agreement with us. Doing so may breach food safety and labelling law, and is a breach of clause 7.5(d).
4.21 Where we conduct a product withdrawal or recall, you must stop consuming and stop supplying the affected Goods immediately and follow the instructions we publish. You agree to cooperate reasonably with any withdrawal or recall, including by providing batch codes and proof of purchase.
4.22 Nothing in this clause 4 excludes, restricts or modifies any consumer guarantee or other right or remedy under the ACL or under food safety law that cannot lawfully be excluded, including the guarantee that Goods are of acceptable quality and safe.
Product withdrawal and recall procedure
4.23 Where we decide, or are directed by a regulator, to withdraw or recall a product, we will:
(a) stop supplying the affected batch immediately and remove it from sale;
(b) publish a notice on the Site identifying the product, the affected batch codes or best before dates, the reason, and what you should do;
(c) email every customer our records identify as having purchased an affected batch, to the email address on their Order;
(d) notify the relevant state or territory food authority, Food Standards Australia New Zealand and the ACCC where the law requires it;
(e) tell you whether to return, dispose of or retain the product, and how; and
(f) refund in full the price you paid for the affected product, to the original payment method, at no cost to you.
4.24 A refund under clause 4.23(f) does not require you to return the product unless we ask you to. Where we do ask, we pay all return costs and will provide a prepaid label or reimburse the cost.
4.25 We maintain batch level records linking each batch to the Orders that received it, so that an affected batch can be identified and the customers who received it can be contacted.
4.26 You must stop consuming and stop supplying an affected product immediately on becoming aware of a withdrawal or recall, and must not resupply it to any other person.
4.27 Where a product you hold is the subject of a recall and you are concerned about your health, seek medical advice. Contact us at info@teafy.com.au and we will tell you what we know about the affected batch, including its laboratory results.
4.28 A remedy under clauses 4.23 to 4.27 is in addition to, and does not limit, any other right or remedy you have, including any right to compensation for loss, damage or injury under the ACL.
4.29 If you have a concern about a specific pack, quote the batch code when you contact us. It lets us identify the lot, its packing date, its laboratory results, and every other Order that received it. Where no batch code is printed on the pack or the code is illegible, we will still assess your claim, using your Order records to identify the likely lot.
5.1 All prices are in Australian Dollars.
5.2 Most tea and matcha products are GST free food under the A New Tax System (Goods and Services Tax) Act 1999 (Cth). Non food items, including teaware, accessories and gift packaging, include GST unless stated otherwise. The tax treatment applicable to each Order is shown at checkout.
5.3 We will issue a tax invoice where required.
5.4 Prices displayed at checkout at the time an Order is placed apply to that Order. Price changes are not retrospective to Orders already accepted, but do apply to future Subscription cycles in accordance with clause 9.10.
6.1 An Order submitted via the Site is an offer to purchase Goods.
6.2 We may accept or decline any Order. An Order is accepted when we issue an Order Confirmation email. Payment authorisation alone does not constitute acceptance.
6.3 Title in Goods passes to you on receipt of payment in full.
6.4 We may decline or cancel an Order, and will refund any amount already paid, where:
(a) payment fails, is reversed, or is subject to an unresolved dispute;
(b) we reasonably suspect fraud, payment instrument misuse, or reseller or arbitrage activity in breach of clause 7.5;
(c) address details are incorrect, incomplete or invalid and cannot be verified;
(d) a manifest pricing or listing error occurred;
(e) the Goods are unavailable;
(f) the Order breaches a purchase limit, promotion limit or Rewards Program rule;
(g) the account has previously been suspended or closed under clause 7 or clause 15; or
(h) we have declined to supply you under clause 15.6.
6.5 Where we cancel an Order under clause 6.4, we will notify you by email with the reason and refund the full amount paid to the original payment method within 5 Business Days. We do not retain a fee for a cancellation we initiate.
6.6 We may impose reasonable quantity limits per Order, per account, per household or per delivery address, and will display those limits on the relevant product page or at checkout.
6.7 We reserve the right to refuse to supply any person. Refusal to supply does not require a reason and does not limit any right you have under the ACL in respect of Goods already supplied.
7.1 You must provide accurate, current and complete information when creating an account, and keep it up to date.
7.2 You are responsible for all activity conducted under your account and for safeguarding your credentials.
7.3 You may hold one Teafy account. You must not create or operate multiple accounts, whether under different email addresses, name variants, phone numbers, payment instruments or delivery addresses, for the purpose of:
(a) claiming a first order, welcome or sign up discount more than once;
(b) claiming referral rewards on your own purchases or those of a person in the same household;
(c) accumulating or redeeming Points beyond the limits displayed in the Customer Portal or on the Site;
(d) circumventing a purchase limit or a Subscription Minimum Term;
(e) obtaining Subscriber Pricing without maintaining an active Subscription; or
(f) evading a restriction, suspension or refusal to supply imposed under clause 7.6, clause 15 or clause 6.7.
7.4 We may treat two or more accounts as a single account where they share a payment instrument, delivery address, device fingerprint or phone number, or where the account details are materially similar and the pattern of activity indicates common control. We will notify you before acting on a linking determination and will give you a reasonable opportunity to respond under clause 7.7.
7.5 You must not:
(a) use, share, publish, sell, post or distribute any discount code, reward code, referral link or promotional code issued to you, other than for your own personal use on your own account;
(b) use a discount code, reward code or promotional code that was not issued to you or that you did not earn, including a code obtained from a coupon aggregation website, browser extension, social post, forum, messaging group or any third party;
(c) use automated means, including bots, scripts, scrapers, code generators or brute force tools, to create accounts, place Orders, generate or test discount codes, or accumulate Points;
(d) purchase Goods for commercial resale without a written Teafy wholesale agreement;
(e) submit a review, referral or social action that is fabricated, incentivised outside the Rewards Program, or not based on genuine experience;
(f) place Orders with the intention of earning or redeeming Points and then cancelling, refunding or charging back the Order;
(g) make a claim of the kind described in clause 15.2;
(h) lodge a chargeback in circumstances prohibited by clause 17; or
(i) behave abusively, threateningly or aggressively toward our staff or contractors.
7.6 Where we reasonably determine, on the basis of evidence, that you have breached clause 7.3 or 7.5, we may take one or more of the following steps, proportionate to the breach:
(a) reverse or void the discount improperly obtained, and charge the difference between the discounted price and the standard retail price for the affected Order or Orders to your Stored Payment Method;
(b) adjust or cancel Points improperly earned, and reverse rewards improperly redeemed;
(c) deactivate the affected code and cancel the affected Order;
(d) suspend, restrict, merge or close the affected accounts;
(e) remove you from the Rewards Program;
(f) impose the conditions described in clause 15.5; and
(g) decline future Orders.
We will not charge you under clause 7.6(a) an amount greater than the discount you actually received.
7.7 Before we suspend or close an account, or charge an amount under clause 7.6(a), we will notify you by email setting out what we consider occurred and the action we propose to take, give you 5 Business Days to respond, and consider your response in good faith before acting. We may act immediately without prior notice, and give notice as soon as practicable afterwards, where we reasonably suspect fraud, unauthorised use of a payment instrument, or conduct that threatens the safety of a person.
7.8 We will retain the evidence on which a determination under clause 7.6 is based for at least 12 months, and will provide a summary of it to you on request.
7.9 You must be 18 years or older to create an account, place an Order or start a Subscription, or have the consent of a parent or guardian who agrees to these Terms on your behalf.
8.1 The Teafy Rewards Program is governed by this clause 8, together with the earn rates, redemption options, point values and any limits displayed in the Customer Portal and on the Site at the time you earn or redeem Points. Where there is any inconsistency, this clause 8 prevails.
8.2 Points are a promotional benefit. Points are not property, not currency, not legal tender, and have no cash value. Points cannot be sold, transferred, gifted, bequeathed, pooled between accounts, or exchanged for cash.
8.3 Reward codes and referral links are personal to the account that earned them and are not transferable.
8.3A A Rewards redemption must be claimed within 90 days of the date it is issued. Where a redemption requires you to contact us to apply a free product or gift to an Order, you must do so within that period. A redemption not claimed within 90 days lapses, and the Points used are not reinstated.
8.4 Points are earned on an Order only when that Order is fulfilled, and become available for redemption in accordance with this clause 8 and the redemption options displayed in the Customer Portal. Points shown in your account before that time are provisional only, may be adjusted or withdrawn, and do not represent an entitlement.
Points are calculated on the amount actually paid for Goods on a fulfilled Order, after all discounts, Subscriber Pricing, promotional benefits and Rewards redemptions have been applied. Points are not earned on shipping charges, Delivery Option charges, taxes, Store Credit, gift cards, or on the value of any Goods supplied free of charge under a Rewards redemption.
8.5 Where an Order that generated Points is refunded, cancelled, charged back, returned or RTS, the Points earned on that Order are reversed, unless the Order is reshipped and delivered under clause 11.7, in which case the Points stand. Where an Order is partially refunded, Points are reversed in proportion to the amount refunded.
Where an Order on which a Rewards redemption was applied is refunded, cancelled, charged back, returned or RTS, the redemption is also reversed. Where the redemption was a discount, any refund is calculated on the amount you actually paid. Where the redemption was a free product, and that product is not returned to us, or is a Consumable that cannot be returned under clause 12.2, we may deduct the standard retail price of that product from the refund, or recover it under clause 15.7. Points used in a reversed redemption are returned to your account only where the Goods are returned to us in saleable condition.
If reversed Points have already been redeemed, we may recover the value of the reward redeemed, including by charging your Stored Payment Method the difference between the discounted price and the standard retail price of the Goods obtained using that reward, capped at the value of the reward actually received.
8.6 Participation in the Rewards Program is free and voluntary. We may vary or terminate the Rewards Program on 30 days notice, during which you may redeem any Points already accrued.
(a) Points expire 12 months after the date they are earned.
(b) All Points in an account expire where the account has placed no qualifying Order for 12 consecutive months.
(c) We will email you at least 30 days before any Points are due to expire, to your registered email address.
(d) Expired Points cannot be reinstated and have no cash value.
(e) This clause applies to Points earned on or after the effective date of this version of these Terms. Points earned before that date are not affected.
By selecting Subscribe and Save, or by otherwise storing a payment method with us, you:
(a) authorise us and our payment processor to store your payment card or other payment instrument as your Stored Payment Method;
(b) authorise us to charge the Stored Payment Method, without seeking further authorisation from you at the time of each charge, for:
(i) each recurring Subscription Order at the frequency you selected, at the price then applying under clause 9.10;
(ii) any Discount Recovery Amount payable under clause 9.8;
(iii) any amount payable under clause 7.6(a), clause 8.5 or clause 15.7 following a determination made in accordance with clause 7.7; and
(iv) any re shipping, RTS or handling cost you have agreed to pay under clause 11.7;
(c) confirm that you are the authorised holder of the Stored Payment Method and that you are authorised to give this authority; and
(d) agree that this authority continues until the Subscription is cancelled and all amounts payable under these Terms have been paid.
9.2 You must keep your Stored Payment Method current. You authorise us and our payment processor to receive and apply updated card details supplied by your card issuer or through a card network account updater service, so that your Subscription continues without interruption.
9.3 We will send you a receipt or itemised notice by email for every charge made under clause 9.1. Notice is given after the charge and is not a condition of our authority to make it.
(a) A Minimum Term of two consecutive Billing Cycles applies to every Subscription at a monthly delivery frequency.
(b) No Minimum Term applies to a Subscription at a delivery frequency longer than monthly, unless a Minimum Term is stated at checkout for that frequency. You may cancel a Subscription of that kind at any time, and no Discount Recovery Amount is payable.
(c) Where you change a Subscription to a monthly delivery frequency, a Minimum Term of two consecutive Billing Cycles attaches to it from the next Subscription Order.
(d) Where you change a Subscription away from a monthly delivery frequency before its Minimum Term is complete, the Minimum Term continues and is satisfied in accordance with clause 9.4(e).
(e) The Minimum Term is satisfied only when two Subscription Orders have been paid for in full and dispatched to you, and neither has been refunded at your request, cancelled by you, or reversed by a chargeback.
(f) Before you complete your first Subscription Order on a Subscription to which a Minimum Term applies, each of the following is displayed on the product page and again at checkout, and you must confirm that you have read them:
(i) that the Order is a recurring Subscription, and the frequency you have selected;
(ii) the Minimum Term, expressed as a number of deliveries;
(iii) the Subscriber Price and the standard retail price;
(iv) the maximum Discount Recovery Amount, expressed as a dollar figure; and
(v) that you may cancel at any time, and that cancelling before the Minimum Term is complete makes the Discount Recovery Amount payable.
(g) The Minimum Term attaches to the Subscription itself. It does not attach to a particular product, price, delivery address, email address, account or payment instrument. Changing any of those does not restart, reduce, pause or satisfy the Minimum Term. Clauses 9.4(c) and 9.4(d) govern a change of delivery frequency.
(h) Where a Subscription includes more than one product, the Minimum Term applies to the Subscription as a whole. Removing a product from a Subscription does not satisfy the Minimum Term in respect of that product.
(i) Closing your account, abandoning it, or ceasing to use it does not satisfy the Minimum Term and does not extinguish a Discount Recovery Amount that is payable.
(j) Where you hold more than one Subscription, each Subscription has its own Minimum Term, determined under clauses 9.4(a) and 9.4(b).
(a) You may cancel, pause or skip a Subscription at any time via the Customer Portal or by emailing info@teafy.com.au.
(b) To avoid being charged for the next cycle, cancellation must be actioned at least one Business Day before the scheduled renewal date.
(c) Cancelling after the Minimum Term is complete costs you nothing.
(d) Cancelling before the Minimum Term is complete triggers the Discount Recovery Amount under clause 9.8.
(e) Pausing or skipping does not end the Subscription and does not trigger a Discount Recovery Amount. A pause or a skip defers the Minimum Term. It does not satisfy it.
(f) If you contact us shortly after a renewal charge and before the Goods have been dispatched, we will cancel and refund that renewal in full.
(g) A pause may run for up to three consecutive months. We will email you before the pause is due to expire. If you neither resume nor cancel, the Subscription resumes automatically on the next scheduled date at the price then applying under clause 9.10.
(h) Cancellation takes effect only when we action it. A request made to any third party, including your bank, your card issuer, a Carrier, a review platform or a social media channel, is not a cancellation, does not reach us, and does not stop a renewal.
(i) Where you cancel and then start a new Subscription for the same or a substantially similar product, the new Subscription carries its own Minimum Term. It does not continue, revive or complete the Minimum Term of the cancelled Subscription.
9.6 If you cancel a Subscription before the first Subscription Order is dispatched, the Subscription is treated as never having commenced. No Discount Recovery Amount applies and you receive a full refund.
9.7 Subscriber Pricing is conditional pricing and is not a retail price available on any other basis. Where a Minimum Term applies under clause 9.4(a) or clause 9.4(c), Subscriber Pricing is offered in exchange for a commitment to receive a minimum number of deliveries. Where no Minimum Term applies, Subscriber Pricing is conditional only on the Subscription remaining active, under clause 10.2.
(a) If you cancel a Subscription to which a Minimum Term applies before that Minimum Term is complete, you agree to pay the Discount Recovery Amount. No Discount Recovery Amount is payable on a Subscription to which no Minimum Term applies under clause 9.4(b).
(b) The Discount Recovery Amount is the standard retail price less the Subscriber Price, multiplied by the number of Subscription Orders already dispatched to you, calculated across every product supplied on the Subscription.
(c) The Discount Recovery Amount will never exceed the total discount you have actually received. It is not a fee, a penalty, an exit charge or a cancellation charge. It is the repayment of a conditional discount whose condition was not met.
(d) Example. Standard retail price $29.00. Subscriber Price $26.10, being 10 percent off. You receive one Subscription Order at $26.10 and then cancel. The Discount Recovery Amount is $2.90. If you had received both Orders of the Minimum Term, the Discount Recovery Amount would be nil.
(e) You authorise us to charge the Discount Recovery Amount to your Stored Payment Method at the time of early cancellation under clause 9.1(b)(ii). This authorisation is given in advance on the basis of the disclosure required by clause 9.4(f).
(f) We will email you an itemised notice within one Business Day of charging a Discount Recovery Amount, showing the calculation. If you believe the amount is wrong, contact us and it will be reviewed and corrected if in error.
(g) The Discount Recovery Amount does not apply where you cancel because we have breached these Terms or a consumer guarantee, where you cancel following a variation notified under clause 1.3 or clause 9.10, where you cancel before the first dispatch, where we cancel or suspend the Subscription other than under clause 9.9(c) or clause 15, or where the Goods supplied failed to meet a consumer guarantee.
(h) You must maintain a current and valid Stored Payment Method until the Minimum Term is complete and all amounts payable under these Terms have been paid.
(i) Removing, deleting, cancelling, blocking or allowing the expiry of your Stored Payment Method, instructing your bank or card issuer to stop or refuse a payment, or purporting to revoke the authority given under clause 9.1, does not cancel the Subscription, does not satisfy the Minimum Term, and does not extinguish the Discount Recovery Amount.
(j) Where we are unable to charge the Discount Recovery Amount for any reason, it becomes a debt due and payable to us. We may set it off against any amount we owe you, or recover it under clause 15.7 together with the reasonable costs of recovery actually incurred.
(k) Where a Subscription Order that counted toward the Minimum Term is afterwards refunded at your request, cancelled by you, reversed by a chargeback, or becomes an RTS event for a reason not caused by us, that Order no longer counts toward the Minimum Term and the Discount Recovery Amount is recalculated accordingly.
(l) Clause 9.8(k) does not apply where the Goods supplied on that Order failed a consumer guarantee, or where the refund, cancellation or RTS event was caused by us or by a Carrier failure. In those cases the Order continues to count toward the Minimum Term.
(m) Where a Subscription is cancelled by us under clause 9.9(c), or under clause 15 following a determination made in accordance with clause 15.9, the Discount Recovery Amount is payable as if you had cancelled it yourself.
(n) We will not charge a Discount Recovery Amount more than once in respect of the same Subscription Order.
(a) If a Subscription payment fails, we will retry the charge up to 3 times over 7 days and notify you by email on the first failure.
(b) If payment has not succeeded after the retry period, we may suspend the Subscription. Suspension for payment failure does not satisfy the Minimum Term.
(c) A Subscription suspended for non payment for more than 30 days may be cancelled by us, and we may charge the Discount Recovery Amount, because the Minimum Term commitment has not been met.
(a) Subscription prices are not fixed for the life of the Subscription. We may change the Subscriber Price, the standard retail price, shipping fees, or the products available on Subscription, at any time and by any amount, including to reflect changes in supplier, freight, packaging or regulatory costs.
(b) We will notify you of a price change by email to your registered address, or through the Customer Portal, at least 10 days before the first Subscription Order to which the new price applies.
(c) A price change takes effect from the next Subscription Order billed after the notice period ends. It does not apply retrospectively to Orders already charged.
(d) If you do not accept the new price, you may cancel or pause your Subscription at any time before the new price takes effect. If you cancel for that reason, no Discount Recovery Amount applies, even if the Minimum Term is not complete.
(e) If you do not cancel or pause before the new price takes effect, you are taken to have accepted it, and you authorise us to charge the new price to your Stored Payment Method under clause 9.1(b)(i).
(f) It is your responsibility to keep your registered email address current. A notice sent to your registered email address is taken to be received.
9.11 Subscription Orders affected by incorrect addresses, non collection, failed delivery attempts, refusal of delivery or other RTS events not caused by us are handled under clause 11.7. An RTS event does not satisfy the Minimum Term unless the Order was paid for and dispatched.
(a) Introductory or promotional Subscriber Pricing is available once per person, once per household and once per delivery address, whichever limit is reached first.
(b) We may limit the number of concurrent Subscriptions held per account, per household or per delivery address, and will display any limit on the product page or at checkout.
(c) Clause 7.4 governs whether two or more accounts are treated as a single account for the purposes of this clause.
(a) Subscription cycling means a pattern of starting, cancelling, pausing, skipping, switching products on, allowing payments to fail on, or otherwise manipulating Subscriptions, where the effect is to obtain Subscriber Pricing or introductory Subscriber Pricing without completing a Minimum Term.
(b) Subscription cycling is conduct described in clause 7.5 and is dealt with under clause 7.6, including by reversing the discount improperly obtained and charging the difference between the Subscriber Price and the standard retail price for the affected Orders to your Stored Payment Method.
(c) Where we reasonably determine, on the basis of evidence, that you have engaged in Subscription cycling, we may also decline to offer you Subscriber Pricing, require payment of the standard retail price in advance, or decline to offer you a Subscription.
(d) Before acting under this clause we follow the notice and right of reply process in clause 7.7.
(e) Nothing in this clause limits any right you have under the ACL, and a single cancellation within a Minimum Term is not Subscription cycling.
10.1 Subscriber Pricing is available only through an active Subscription. It is not available on one time Orders, and is not a retail price.
10.2 Subscriber Pricing applies only for so long as the Subscription remains active. If a Subscription is cancelled, suspended or lapses, pricing reverts to standard retail immediately.
10.3 Unless expressly stated at checkout, Subscriber Pricing cannot be combined with a welcome, first order or sign up discount code, a Rewards Program redemption code, a referral code, or any other promotional discount. Where more than one discount is technically applied to a Subscription Order, we will apply the single highest value discount, reverse the others, and notify you.
10.4 Where an account has completed and cancelled a Subscription, any promotional or introductory Subscriber Pricing offered to new Subscribers is not available again on that account, or on any Linked Account under clause 7.4, for 90 days from the date of cancellation. Standard Subscriber Pricing remains available at any time.
10.5 Repeated cycling of subscribe and cancel activity designed to obtain introductory pricing is a breach of clause 7.5 and is dealt with under clause 7.6 and clause 9.13.
(a) Subscriber Pricing is conditional pricing that already reflects a discount.
(b) Points are earned on the first Subscription Order of a Subscription, calculated on the Subscriber Price actually paid in accordance with clause 8.4.
(c) Points are not earned on any later Subscription Order of that Subscription, including a renewal, because Subscriber Pricing already reflects a discount.
(d) The Points treatment of Subscription Orders is displayed on the product page and in the Customer Portal.
(e) Where a Subscription is cancelled and a new Subscription is started, the first Order of the new Subscription is not a first Subscription Order for the purposes of clause 10.6(b) if it is placed within 90 days of the cancellation, or if it is placed on a Linked Account within that period.
(f) We may change the Points earn rate for Subscription Orders, or begin or cease earning Points on renewals, and will give notice of any such change under clause 1.3.
The full terms are in the Teafy Shipping and Returns Policy. This clause sets out the core position.
11.1 Standard processing is 1 to 2 Business Days, up to 3 Business Days in peak periods. Express processing is same day or next Business Day where available. International processing is 3 to 5 Business Days before handover to the international carrier.
11.2 Delivery timeframes shown at checkout or on the Site are estimates only. We are not liable for delays caused by Carriers, customs, weather, industrial action or other events beyond our reasonable control. This does not affect the consumer guarantee that Goods be supplied within a reasonable time.
(a) At checkout you choose one of two Delivery Options for your Order:
(i) Authority to Leave, included at no additional charge; or
(ii) Signature on Delivery, for an additional $2.95 per Order.
(b) Both Delivery Options, and the cost of each, are displayed at checkout before you pay. Your selection is recorded against your Order and shown on your Order Confirmation.
(c) If you do not select Signature on Delivery, Authority to Leave applies to your Order and clause 11.3A operates.
(d) We recommend Signature on Delivery for any Order with a value of more than $100. The compensation available from a Carrier on a standard parcel service sent without additional cover is limited, and in the case of Australia Post is capped at $100 for most items and assessed case by case. Signature on Delivery reduces the risk of a parcel being left unattended and taken.
(e) Selecting or declining a Delivery Option does not exclude, restrict or modify any consumer guarantee, right or remedy under the ACL. Declining Signature on Delivery does not make you responsible for a parcel that is lost in transit, damaged in transit, or never delivered to the address you nominated.
(f) Signature on Delivery is included at no additional charge on Orders over $200 under clause 11.4A.
(g) Delivery Options are available on domestic Orders. International Orders are sent on the service shown at checkout.
(a) By completing an Order without selecting Signature on Delivery, you authorise us and the Carrier to complete delivery by leaving the Goods unattended at the delivery address you nominated, in a location the Carrier reasonably considers safe, without obtaining a signature.
(b) That authority is a Delivery Instruction for the purposes of these Terms and of the Shipping and Returns Policy.
(c) Delivery is complete, and risk passes to you, at the moment the Carrier leaves the Goods at the delivery address and records that event by Carrier tracking scan, together with a Safe Drop confirmation, photograph or GPS record where the Carrier provides one.
(d) We are not liable for theft of, interference with, loss of or damage to the Goods occurring after delivery has been completed under clause 11.3A(c).
(e) Where the Carrier judges that there is no safe place to leave the parcel, the Carrier may instead card the parcel and take it to a Collection Point. Clause 11.3B(e) and clause 8.1 of the Shipping and Returns Policy then apply.
(f) Where the Carrier leaves a parcel unattended and the record required by clause 11.3A(c) does not exist, delivery is not complete under this clause, risk has not passed to you, and clause 11.5 applies.
(a) Where you select Signature on Delivery and pay the additional $2.95, we lodge the parcel on the Carrier's signature on delivery service.
(b) The Carrier will not leave the parcel unattended. Authority to Leave and Safe Drop are not available on that parcel, and we instruct the Carrier accordingly.
(c) A person at the delivery address aged 18 years or over must accept the parcel and provide a signature.
(d) A signature given by any person at the delivery address, including a household member, a co resident, a receptionist, a concierge or building management, completes delivery. We are not required to verify who signed.
(e) If no one is available to sign, the Carrier will card the parcel and take it to a Collection Point, usually your nearest Post Office, and hold it for collection for the Holding Period. Risk passes to you when the Carrier records the parcel as held for collection, awaiting collection, carded or not collected, provided we have emailed you the tracking details under clause 2.3 of the Shipping and Returns Policy. Clause 8.1 of that Policy then applies, including what happens if the parcel is not collected within the Holding Period.
(f) The $2.95 is the price of a different delivery method. It is not insurance, it is not additional transit cover, and it does not purchase any additional entitlement to compensation from us or from the Carrier.
(g) The $2.95 is refunded where we cancel the Order before dispatch, where you cancel before dispatch, or where the Goods failed a consumer guarantee. It is not refunded where the parcel was lodged on the signature on delivery service, whether or not a signature was in fact obtained, and whether or not the parcel was collected.
(h) Where you selected and paid for Signature on Delivery and we dispatched the parcel without that service, we will refund the $2.95, clause 11.3A does not apply to that parcel, and risk remains with us under clause 11.4 until the Goods reach you or are held for your collection.
(i) Where an Order is sent in more than one parcel, every parcel in that Order is lodged with Signature on Delivery and the $2.95 is charged once.
(a) A Carrier may be unable to capture a signature at a Post Office Box, a bulk delivery point, or a parcel locker or collection location at which the receiver has authorised delivery without a signature.
(b) Where you nominate an address or Collection Point of that kind and have selected Signature on Delivery, we will contact you before dispatch under clause 2.9 of the Shipping and Returns Policy to arrange an alternative address or Collection Point.
(c) If we cannot reach you within 5 Business Days, we may cancel the Order and refund you in full, including the $2.95.
Risk in the Goods remains with us until the earliest of:
(a) the Goods being delivered to the address, Collection Point or parcel locker you nominated;
(b) the Carrier leaving the Goods in accordance with an Authority to Leave or any other Delivery Instruction, and recording that event in accordance with clause 11.3A(c); or
(c) the Carrier holding the Goods for your collection, as shown by a Carrier tracking scan, provided we have emailed you the tracking details under clause 2.3 of the Shipping and Returns Policy.
If your parcel is lost in transit, damaged in transit, or never delivered before risk passes to you under this clause, your claim is with us and not with the Carrier. You do not need to pursue a Carrier yourself. Contact us and we will handle it.
Once risk has passed to you under clause 11.4(c), clause 11.7 applies if the parcel is not collected.
Orders with a total of more than $200 after discounts are sent with Signature on Delivery at no additional charge, and the $2.95 is not charged on them. Authority to Leave and Safe Drop are not available for these Orders. You may nominate a Collection Point that accepts parcels needing a signature. If no one is available to sign, clause 11.3B(e) applies.
(a) Where you hold a standing delivery preference with a Carrier, including a Safe Drop authority, a nominated safe place, or a nominated collection point set in a Carrier app or Carrier account, that preference is a Delivery Instruction given by you for the purposes of clause 11.3A.
(b) A preference of that kind may override the Delivery Option you selected at checkout on a parcel sent without Signature on Delivery. We cannot see, change or override your Carrier preferences.
(c) If you want a parcel to be signed for, select Signature on Delivery at checkout. That instruction is given to the Carrier by us and takes precedence over a standing Safe Drop preference.
(d) Clause 11.3A(d) applies to a delivery completed in accordance with a preference of this kind.
11.5 Where the Carrier records delivery but you did not receive the Goods, notify us within 7 days of the recorded delivery date. We will open an investigation with the Carrier and may ask you to check with household members, neighbours and the property's usual safe places, to provide a written statement or statutory declaration that the Goods were not received, and to cooperate in good faith with the Carrier's investigation.
(a) Where the Carrier accepts the claim, pays compensation, or cannot produce evidence of delivery to the nominated address, we will replace or refund the Order at your election.
(b) Where the Carrier produces evidence of delivery to the nominated address and declines the claim, and you gave a Delivery Instruction, clause 11.3A applies and we are not obliged to replace or refund.
(c) Where the Carrier produces evidence of delivery but you did not give a Delivery Instruction, we will assess the claim on its merits and will replace or refund where the consumer guarantees require it. We will not decline a claim on the basis of a tracking scan alone.
(d) Clause 15 applies to repeated or unsupported claims.
(e) Nothing in this clause limits your rights under the ACL.
11.6 You must provide a complete, accurate and current delivery address. If you provide an incorrect, incomplete or invalid address and the Order is dispatched, we are not responsible for non delivery or delay caused by that error, and clause 11.7 applies. You may correct an address before dispatch at no cost. After dispatch, redirection is subject to Carrier approval and Carrier fees are your responsibility.
11.7 Where an Order is RTS for a reason not caused by us, clause 8 of the Shipping and Returns Policy applies. For food safety reasons we cannot restock or resell returned Consumables to any other customer, but we may reship sealed and undamaged Goods to you under clause 8.2 of that Policy. You may elect a reship, with reshipping paid by you in advance, or store credit for the price of the Goods less the actual outbound shipping cost we paid, any RTS fee charged by the Carrier and a handling cost not exceeding $5.00. We may waive or reduce the reshipping cost or any deduction as a goodwill gesture under clause 8.3B of that Policy. Cash refunds for RTS Orders are at our discretion. Free shipping does not apply to redelivery of an RTS or unclaimed parcel, unless we waive the cost under clause 8.3B.
11.8 Split shipments, unsuitable addresses, International Orders, unavailable items, Express, Gift Orders and Click and Collect are dealt with in clauses 2.8 to 2.12, 3.5 and 3.6 of the Shipping and Returns Policy. Customer responsibility for monitoring tracking and Carrier notices is dealt with in clauses 2.3 and 2.5A of that Policy.
12.1 Returns are governed by the Teafy Shipping and Returns Policy, and refunds are governed by the Teafy Refund Policy, each incorporated into these Terms.
12.2 For food safety and hygiene reasons, Consumables cannot be returned once dispatched, and we do not offer change of mind refunds on Consumables. This does not apply where the Goods are faulty, damaged in transit, not as described, or otherwise fail a consumer guarantee.
12.3 Non consumable Goods may be returned within 14 days of delivery if unused, unopened with seals intact, in original packaging, and with proof of purchase. Clause 7 of the Refund Policy sets out the condition requirements in full.
12.4 Notify us of damage in transit, missing items, incorrect items or suspected defects as soon as practicable, preferably within 7 days of delivery for transit damage and within 14 days in any other case, with photographs of the outer packaging, inner packaging, shipping label and affected Goods. Late notification may make investigation harder but does not limit your rights under the ACL.
12.5 We may require you to retain the Goods, packaging and batch code for inspection, and to provide reasonable evidence, before a remedy is provided. We may decline a claim that is not supported by reasonable evidence, subject to clause 1.8.
12.6 Goods come with guarantees that cannot be excluded under the ACL. For a major failure you may choose a refund or replacement and compensation for any other reasonably foreseeable loss. For a minor failure we may choose to repair, replace or refund.
12.7 Refunds are made to the original payment method. Store credit is offered only where you agree to it. This clause does not apply to RTS Orders, which are handled under clause 11.7.
(a) Where a return is required under these Terms or the Shipping and Returns Policy, we inspect the returned Goods before a refund is processed, and the time for paying a refund runs from our inspection rather than from the date you lodged the return. Clause 20A of the Refund Policy sets out this process in full.
(b) A return is required before a refund is issued where the Goods are non consumable and you are returning them under clause 12.3, where we have asked you to return faulty, damaged or incorrect Goods and have paid the return cost, or where Goods we refunded or replaced as not received are afterwards delivered to you under clause 11.9.
(c) A return is not required, and we will not withhold a refund pending return, where returning the Goods would be unreasonable, including where they are a Consumable that cannot safely or lawfully be returned, where the Goods were never delivered to you, where the Goods have been disposed of on our instruction, or where we have told you in writing that you need not return them.
(d) Where we require a return in respect of a failure to comply with a consumer guarantee, we pay the return cost and provide a prepaid label or arrange collection.
(e) Where returned Goods do not meet the condition requirements in clause 12.3, we may refuse the return, offer a partial refund reflecting the reduction in value, or offer Store Credit where you agree to it.
(f) Nothing in this clause permits us to withhold a remedy you are entitled to under the ACL, or to require Goods to be returned in a condition they could not be in given the failure complained of.
13.1 Only one promotional benefit may be applied to an Order. A promotional benefit includes:
(a) a discount code;
(b) an automatic discount applied without a code, including a bundle discount, an add on discount and a cart level discount;
(c) a Rewards Program redemption of any kind, including a free product or gift redemption;
(d) a referral benefit; and
(e) Subscriber Pricing.
Promotional benefits do not stack with each other, or with Subscriber Pricing, unless expressly stated at checkout. Where more than one promotional benefit is applied to an Order, we will apply the single highest value benefit, reverse the others, and notify you.
13.1A Volume and quantity based pricing, meaning a price that depends on the quantity of a product ordered, is not a promotional benefit for the purposes of clause 13.1. It may apply together with Subscriber Pricing or with one promotional benefit where checkout states that it does. Where checkout does not state that it applies, it does not apply.
13.1B Store Credit and gift cards are not promotional benefits. Clause 8.10 of the Shipping and Returns Policy and clause 26 of these Terms apply.
13.2 Every discount code, reward code and referral link issued to you is licensed to you for your own personal use on your own account. It is not transferable and must not be shared, published or posted.
13.3 A discount code obtained from a coupon aggregation site, browser extension, social post, forum or any third party, and which was not issued to you by us, is not valid and you have no right to use it, regardless of whether the checkout accepts it. Acceptance of a code at checkout is not a representation that the person using it is entitled to it. Where such a code is used, we may exercise our rights under clause 7.6, including charging the difference between the discounted price and the standard retail price to your Stored Payment Method.
(a) First Order Discount means any welcome, first order, newsletter sign up, pop up, competition or introductory discount code or benefit, including the code issued when you subscribe to our mailing list.
(b) A First Order Discount is available once only, and only on a customer's genuine first Order. It is limited to one use per person, per household, per delivery address, per billing address, per email address, per phone number and per payment instrument, whichever limit is reached first.
(c) A First Order Discount is not available:
(i) on a Subscription Order, because Subscriber Pricing already reflects a discount, as set out in clause 10.3;
(ii) on an Order to which any other promotional benefit is applied, under clause 13.1;
(iii) on a wholesale or bulk Order, or an Order placed under a wholesale agreement;
(iv) on the purchase of a gift card, or where payment is made using Store Credit or a gift card;
(v) on Goods already marked down, on sale or on clearance, unless checkout states otherwise; or
(vi) where you, a person in your household, or a Linked Account has previously placed an Order with us.
(d) A First Order Discount is applied to the Goods subtotal. It is not applied to shipping charges, Delivery Option charges or taxes. Free shipping thresholds are assessed after the discount has been applied, under clause 13.6.
(e) A First Order Discount must be used within the period stated on the code or in the message that delivered it. A First Order Discount not used within that period lapses and is not reissued.
(f) Where an Order on which a First Order Discount was applied is cancelled by you, refunded at your request, returned, charged back, or becomes an RTS event for a reason not caused by us, the First Order Discount is treated as used and is not reissued. This does not apply where we cancelled the Order under clause 6.4 or clause 6.5, or where the Goods failed a consumer guarantee.
(g) Acceptance of a First Order Discount code at checkout is not a representation that you are entitled to use it. Our systems may accept a code that our records afterwards show you were not eligible to use.
(h) Where a First Order Discount is used more than once, or is used in any circumstance described in clause 13.4(c), whether by means of a new account, a variant of an email address, a different delivery or billing address, a different phone number or payment instrument, a browser extension, or a technical fault in our systems:
(i) the discount was not validly obtained and you were not entitled to it;
(ii) we may reverse it and charge the difference between the discounted price and the standard retail price for the affected Order or Orders to your Stored Payment Method under clause 7.6(a); and
(iii) clause 7.6 and clause 7.7 apply, including the notice and right of reply.
(i) We will not charge you under clause 13.4(h)(ii) an amount greater than the discount you actually received.
(j) We may cap the total number of times a First Order Discount code may be used across all customers, and may deactivate any code that has been published, shared, posted, sold or distributed.
13.5 Promotions may be varied or withdrawn at any time. Withdrawal does not affect an Order already accepted.
13.6 Free shipping thresholds, eligibility criteria and shipping fees are those displayed at checkout at the time of purchase. Free shipping thresholds are assessed on the Order value after all discounts, promotional benefits and Rewards redemptions have been applied. Where a discount, promotional benefit or redemption reduces an Order below the free shipping threshold, standard shipping applies. Where the Site displays inconsistent information, the checkout display prevails for that Order.
13.6A A free shipping benefit:
(a) is assessed on the Order value after all discounts, promotional benefits, Rewards redemptions and Store Credit have been applied;
(b) applies to our standard domestic service only, unless checkout states otherwise;
(c) cannot be exchanged for cash, Store Credit or Points;
(d) cannot be combined with any other shipping offer, shipping discount or shipping credit; and
(e) does not apply to a Delivery Option charge under clause 11.3, to redelivery of an RTS or uncollected parcel under clause 11.7, or to return shipping.
13.7 Where a partial refund or return reduces an Order below a free shipping or discount threshold, we may deduct the shipping cost or discount benefit that would not have applied, from the refund. We will itemise any such deduction.
(a) We monitor discount code usage for duplicate claims, shared and leaked codes, automated code generation and testing, and account linking, using the information described in clause 6 of the Privacy Policy.
(b) Where a code has been published, shared, posted, sold or distributed, whether by you or by any other person, we may deactivate it immediately and without notice, for all customers.
(c) Deactivating a code does not affect an Order already accepted, unless the code was used in breach of clause 7.5.
(d) We may require verification of eligibility, including confirmation of your email address or phone number, before a promotional benefit is applied or an Order is dispatched.
(e) Nothing in this clause limits any right you have under the ACL in respect of Goods already supplied.
Where we run a promotion we will publish, with the promotion:
(a) the code, where one is needed;
(b) the start and end date and time, and the time zone;
(c) what the benefit is;
(d) whether it applies to full priced Goods only;
(e) what is excluded, which unless stated otherwise excludes Subscription Orders, gift cards, wholesale Orders, bulk Orders and Goods already marked down;
(f) any minimum spend, and that the minimum is assessed after other benefits under clause 13.6A(a);
(g) any limit on uses per customer and in total; and
(h) that the benefit is not transferable and is not redeemable for cash.
13.10 We may withdraw or vary a promotion. Where we do, we will give at least 24 hours notice on the Site, unless the promotion is being withdrawn because of a manifest error, a technical fault, abuse, or an event described in clause 25.5, in which case we may withdraw it immediately. A withdrawal or variation does not affect an Order already accepted.
13.11 Where a discount code you were entitled to use was not applied to your Order, clause 15.5 of the Refund Policy applies. In summary, we do not refund the value in cash, and instead offer you a substitute code for your next Order, a reduction on another Order of yours that we have not yet dispatched, or the same value applied to a further Order you place within 30 days, at your election. Where our records show that a valid code was entered and our systems failed to carry it through to payment, we honour the discount on the original Order and refund the difference.
14.1 These Terms apply to Goods purchased directly from us through the Site. They do not apply to Goods purchased from a Stockist or any other third party.
14.2 Where you buy our Goods from a Stockist, your contract of sale is with that Stockist. The Stockist is the supplier for the purposes of the consumer guarantees relating to that sale, and you should direct any request for a refund, exchange, return, change of mind, delivery issue or proof of purchase to the Stockist.
14.3 We do not control, and are not responsible for, a Stockist's pricing, promotions, delivery, storage conditions, stock rotation, handling, staff training, representations, or terms of sale. A Stockist is not our agent and has no authority to make any representation, warranty or commitment on our behalf.
14.4 Tea and matcha are perishable and degrade with exposure to heat, light, air and moisture. Once Goods have left our control we cannot verify how they have been stored, how old they are, or whether they remain in the condition in which we supplied them.
14.5 We give no warranty in respect of, and accept no responsibility for, Goods purchased from any seller we have not authorised in writing, including online marketplace listings, auction sites, social media sellers, and grey market or parallel import sellers. Such Goods may be counterfeit, expired, tampered with, decanted, relabelled, or stored in conditions that compromise quality and safety. We are not able to verify their authenticity and will not provide remedies in respect of them.
14.6 A list of authorised Stockists is available from us on request. If you are unsure whether a seller is authorised, contact us before purchasing.
14.7 Clause 14 does not exclude, restrict or modify any liability we have as a manufacturer or importer under Part 3-5 or Part 5-4 of the ACL, or any other liability that cannot lawfully be excluded. Where the ACL gives you a direct right against us as manufacturer or importer, that right is unaffected.
14.8 Regardless of where Goods were purchased, if you have a food safety concern about any product bearing our branding, contact us immediately at info@teafy.com.au. We will investigate every food safety report.
15.1 We investigate every claim in good faith and we resolve the overwhelming majority of genuine claims quickly and in the customer's favour. This clause applies only to the small number of claims that are not made in good faith, and exists to protect the pricing and service we are able to offer honest customers.
15.2 You must not, and must not attempt to:
(a) claim that Goods were not received when they were received;
(b) claim that Goods were damaged, defective, short filled, incorrect or missing when they were not;
(c) submit fabricated, altered, reused, misattributed or misleading photographs, videos, documents or statements in support of a claim;
(d) claim a remedy for Goods that were consumed, used, discarded or given away, other than where a genuine defect is apparent on use;
(e) make duplicate claims for the same Order across more than one account, payment method, email address or communication channel;
(f) obtain a refund, replacement, credit, reward or free Goods by any false or misleading statement;
(g) retain both the Goods and a refund or replacement, without returning the Goods where we have reasonably required and paid for their return;
(h) lodge a chargeback after we have already provided a refund, replacement or credit for the same Order;
(i) exploit a technical fault, pricing error, discount code, Points balance or system error to obtain Goods, discounts or rewards you are not entitled to; or
(j) threaten to make, publish or escalate a complaint, review, chargeback or regulatory report for the purpose of obtaining free Goods, a refund or a benefit to which you are not entitled.
15.3 Nothing in clause 15.2 prevents you from making a genuine claim, publishing an honest review, contacting your bank, or complaining to a regulator or ombudsman.
15.4 Where you have previously received a remedy for a non receipt claim, we may require, for any further non receipt claim made within the following 12 months:
(a) a signed written statement, or where the value warrants it a statutory declaration, setting out the circumstances;
(b) a police report or event number where theft is alleged; and
(c) your cooperation with the Carrier's investigation.
15.5 Where we reasonably determine that a pattern of claims is inconsistent with Carrier evidence, order history or ordinary experience, we may apply one or more of the following conditions to your account:
(a) require delivery with Signature on Delivery, at your cost;
(b) withdraw the option to select Authority to Leave or Safe Drop;
(c) require payment by a method that is not subject to chargeback;
(d) require prepayment or decline to offer Subscriptions or Rewards;
(e) limit order values or quantities; or
(f) decline to supply you in future under clause 6.7.
15.6 We may close your account and refuse to supply you where we reasonably determine, on the basis of evidence, that you have engaged in conduct described in clause 15.2.
15.7 Where you have obtained Goods, a refund, a replacement, a credit or a reward by conduct described in clause 15.2, you must pay us the value of what you obtained. We may charge that amount to your Stored Payment Method under clause 9.1(b)(iii), set it off against any amount we owe you, or recover it from you as a liquidated debt in any court of competent jurisdiction, together with the reasonable costs of recovery actually incurred.
15.8 Making a false statement in a statutory declaration is an offence under the Statutory Declarations Act 1959 (Cth) and carries a maximum penalty of imprisonment. Obtaining property or a financial advantage by deception is an offence under the Crimes Act 1958 (Vic). Where we reasonably believe an offence has been committed, we may report the matter to Victoria Police or the police service in your state or territory, and to our payment processor and Carrier, and provide them with the relevant order, account, delivery and communication records.
15.9 Before we act under clause 15.5, 15.6 or 15.7, we will notify you by email setting out what we consider occurred, give you 5 Business Days to respond, and consider your response in good faith. We may act immediately, and give notice as soon as practicable afterwards, where we reasonably suspect fraud or unauthorised use of a payment instrument.
15.10 We retain claim evidence, Carrier records and account records for at least 24 months, and for up to 7 years where they form part of our financial records, and will provide a summary to you on request.
15.11 Nothing in clause 15 excludes, restricts or modifies any consumer guarantee, right or remedy under the ACL that cannot lawfully be excluded. A genuine claim will always be assessed on its merits.
16.1 Wholesale purchases are governed by a separate written wholesale agreement and are not subject to these Terms except where the wholesale agreement says so.
16.2 Wholesale customers and Stockists must comply with agreed brand, pricing, channel, storage, stock rotation and distribution rules.
16.3 Retail Orders placed for the purpose of commercial resale, without a wholesale agreement, breach clause 7.5(d) and may be cancelled under clause 6.4(b).
16.4 We may terminate a wholesale or Stockist relationship where our brand, product quality or food safety standards are not maintained, and may require the seller to cease describing itself as an authorised Stockist.
17.1 Before lodging a chargeback or payment dispute, you must contact us at info@teafy.com.au and give us a reasonable opportunity, being at least 5 Business Days, to investigate and resolve the issue. This does not apply where you reasonably believe your payment instrument has been used fraudulently by a third party.
17.2 Nothing in clause 17.1 prevents you from exercising a right you have with your bank or card scheme, or from contacting a regulator or ombudsman. A chargeback lodged in good faith is not a breach of these Terms, even if it is decided in our favour.
17.3 Where a chargeback is lodged without reasonable basis, including after we have provided evidence of delivery consistent with clause 11.3A, evidence that the Goods were made available for collection under clause 8.9 of the Shipping and Returns Policy, after we have already provided or offered a remedy, or in respect of Goods you have received and retained, we may recover the reasonable third party costs we actually incur in responding, including payment processor chargeback fees. We will provide evidence of those costs.
17.4 We will contest any chargeback we believe is not justified, through our payment processor and the card scheme, and may provide them with order records, Carrier tracking and delivery evidence, account records and communication history.
(a) A chargeback is fraudulent where you lodge it, or cause it to be lodged, knowing that a statement made to your bank or card issuer is false, for example by claiming that Goods were not received when they were, or that a transaction was unauthorised when you made it.
(b) A fraudulent chargeback is conduct described in clause 15.2(f). Where we reasonably determine, on the basis of evidence, that a chargeback is fraudulent, we may do one or more of the following:
(i) recover the value of the Goods and the amount reversed, together with the costs in clause 17.3 and the reasonable costs of recovery actually incurred, as a liquidated debt under clause 15.7;
(ii) report the matter to Victoria Police or the police service in your state or territory under clause 15.8, and provide them with the relevant records; and
(iii) close your account and decline to supply you under clause 15.6.
(c) Before acting under clause 17.5(b), we will follow the notice and right of reply process in clause 15.9.
17.6 We may pursue recovery in any court of competent jurisdiction.
17.7 Nothing in this clause 17 limits any right you have under the ACL, the card scheme rules, or with your bank.
18.1 TEAFY, the Teafy name, logos, branding, trade dress, packaging design, product names, Site content, photography, recipes and formulations are proprietary to Teafy Pty Ltd.
18.2 The Teafy marks are protected under the Trade Marks Act 1995 (Cth). Unauthorised use constitutes infringement.
18.3 You must not use, copy, imitate, reproduce, distribute or modify our intellectual property without prior written permission. This includes using our brand, product images or copy in marketplace listings, advertising or social media in a way that suggests an association, endorsement or authorised reseller relationship that does not exist.
18.4 We may issue cease and desist notices, claim damages, seek injunctive relief, apply for orders under the Trade Marks Act 1995 (Cth) and the Australian Consumer Law, and recover legal costs as awarded by a court or agreed.
(a) This clause applies to any review, rating, comment, photograph, video, recipe, caption or other material you submit to us, post on the Site, send us, or publish on social media and tag us in or direct to us.
(b) By submitting it you grant us a non exclusive, royalty free, worldwide, sublicensable licence to use, reproduce, store, adapt, crop, resize, caption, publish, display and distribute it, in any medium, for the purpose of operating, promoting and marketing our business and our Goods.
(c) You keep ownership of what you submit and may use it however you wish. We do not claim ownership of it.
(d) You confirm that it is your own or that you have the right to grant the licence, that every identifiable person appearing in it has consented to its use, that where any of them is under 18 their parent or guardian has consented, that it does not infringe anyone's rights, and that it reflects your own genuine experience of the Goods.
(e) You are not paid for it and we are not obliged to use it.
(f) You may withdraw the licence for future use at any time by emailing info@teafy.com.au. We will stop using it in new material within a reasonable time and will remove it from material we control. We cannot recall material already printed, already distributed to a third party, or already published by someone else.
(g) Where we use it we may credit you by your first name, your social media handle, or the display name on your review. Tell us if you would rather not be credited.
(h) We may remove or decline to publish it at any time.
19.1 We welcome honest reviews, including critical ones. Nothing in these Terms prevents you from publishing an honest opinion based on your genuine experience, or from making a complaint to a regulator, ombudsman or consumer body.
19.2 You must not publish or communicate about us, our staff, our products or our suppliers, any statement that is:
(a) knowingly false or fabricated;
(b) presented as a genuine customer experience when you are not a genuine customer;
(c) made for the purpose of extracting a refund, free Goods or other benefit, contrary to clause 15.2(j);
(d) a false allegation about the safety, contents, origin, certification or testing of our products; or
(e) harassing, threatening, abusive or intimidating toward any person.
19.3 Where we consider published content is false and defamatory, we may request correction or removal, issue a Concerns Notice under the Defamation Act 2005 (Vic), and commence proceedings seeking damages, injunctive relief and costs.
19.4 Where a false statement about the safety, contents, certification or origin of our products causes or is likely to cause us loss, we may also pursue remedies for injurious falsehood and for misleading or deceptive conduct in trade or commerce under the Australian Consumer Law.
19.5 We may report content that constitutes harassment, menacing or offensive use of a carriage service, or a threat, to the eSafety Commissioner, the relevant platform, or police.
19.6 We will not suspend or close a customer account, withhold a refund, withhold a remedy, or condition any remedy on the removal, alteration or moderation of a review.
19.7 We do not pay for reviews, we do not offer a benefit in exchange for a favourable review, and we do not suppress a review because it is unfavourable. We may remove a review that is unlawful, abusive, off topic, not based on a genuine purchase, or that discloses another person's personal information.
20.1 You indemnify us against loss, liability, damage and reasonable costs arising from your breach of these Terms, your fraud or unlawful activity, your breach of clause 15, or your misuse, resupply or misrepresentation of the Goods.
20.2 This indemnity does not apply to the extent the loss arises from our own breach, negligence, or failure to meet a consumer guarantee or other non excludable obligation.
20.3 This indemnity is limited to loss that is reasonably foreseeable and directly attributable to your conduct.
21.1 Subject to clause 1.8 and clause 21.4, we exclude liability for indirect, consequential and special loss, and for loss of profits, revenue or opportunity.
21.2 Subject to clause 1.8 and clause 21.4, our total liability arising from an Order is limited to the amount paid for the Goods the subject of the claim.
21.3 We are not liable for delivery delays or failures caused by Carriers or events beyond our reasonable control, subject to clauses 11.3 to 11.7 and to clause 21.4.
21.4 Clauses 21.1, 21.2 and 21.3 do not apply, and the limits in them are not available to us, in respect of:
(a) any liability for death or personal injury;
(b) any liability under Part 3-5 or Part 5-4 of the ACL, including our liability as a manufacturer or importer in respect of goods with a safety defect;
(c) your right under section 259(4) of the ACL to compensation for any reasonably foreseeable loss or damage resulting from a failure to comply with a consumer guarantee, which is not limited to the price you paid;
(d) any liability under the guarantee that Goods are of acceptable quality and safe, or under any food safety law;
(e) any liability for fraud or fraudulent misrepresentation; or
(f) any other liability that cannot lawfully be excluded, restricted or modified.
21.5 Where you have contributed to a loss, our liability is reduced to the extent of your contribution.
21.6 Nothing in this clause requires you to accept a remedy smaller than the one the ACL entitles you to.
22.1 This clause applies only to invoiced, wholesale and business accounts. It does not apply to consumer Orders paid at checkout.
22.2 Invoiced amounts are payable by the due date.
22.3 Overdue amounts may accrue interest at the rate stated on the invoice, being a reasonable pre estimate of our financing and administration costs, capped at the maximum permitted by law.
22.4 We may suspend supply until overdue amounts are paid.
22.5 You agree to pay reasonable debt recovery costs actually incurred.
23.1 Complaints should be sent to info@teafy.com.au. We will acknowledge within 2 Business Days and respond substantively within 10 Business Days.
23.2 If you are not satisfied with the outcome, you may ask for the decision to be reviewed by a different person at Teafy, and you may contact Consumer Affairs Victoria at consumer.vic.gov.au or 1300 55 81 81, the ACCC at accc.gov.au, or the consumer protection agency in your state or territory.
23.3 We will not treat a complaint to a regulator as a breach of these Terms.
24.1 We may give notice by email to your registered address, by posting on the Site, or through the Customer Portal.
24.2 You must keep your contact details current. A notice sent to your registered email address is taken to be received on the next Business Day.
24.3 You may give notice to us at info@teafy.com.au.
25.1 These Terms, together with the policies incorporated under clause 1.5, constitute the entire agreement between you and us in respect of Goods purchased through the Site, and supersede all prior representations and understandings. This clause does not exclude liability for misleading or deceptive conduct.
25.2 No representation, warranty or commitment made by any person other than us in writing forms part of these Terms.
25.3 A failure or delay by us to exercise a right under these Terms is not a waiver of that right, and a single or partial exercise does not prevent any further exercise.
25.4 We may assign or novate our rights and obligations under these Terms in connection with a sale or restructure of our business. We will not do so in a way that reduces your rights. You may not assign your rights without our written consent.
(a) We are not liable for any failure or delay in performing our obligations caused by an event beyond our reasonable control, including:
(i) fire, flood, storm, hail, drought, extreme heat, earthquake and other natural disaster;
(ii) crop failure, harvest shortfall, and pest or disease affecting a tea growing region;
(iii) any restriction on the export or import of agricultural produce, and any customs, quarantine or biosecurity delay, inspection, detention, seizure or destruction;
(iv) epidemic, pandemic, and any public health direction or restriction;
(v) war, terrorism, civil unrest, riot and sabotage;
(vi) industrial action, including action affecting a Carrier, a port, a freight forwarder or a supplier;
(vii) failure or interruption of electricity, gas, water, refrigeration, telecommunications or internet services;
(viii) failure, outage, interruption or compromise of any platform, hosting provider, data centre, payment processor or banking network we rely on, including unauthorised access to such a system;
(ix) failure or delay by a supplier, manufacturer, importer, freight forwarder or Carrier in our supply chain;
(x) any law, regulation, order or direction of a government or regulator; and
(xi) shortage or unavailability of raw materials, packaging, labour or transport.
(b) The affected obligation is suspended for as long as the event continues and to the extent it is affected.
(c) We will tell you as soon as reasonably practicable that an event of this kind is affecting your Order, what it is, and what we expect its effect to be.
(d) Where an event of this kind affects your Order for more than 20 Business Days, either of us may cancel the affected part of the Order and we will refund you in full for the cancelled part.
(e) Where an event of this kind affects a Subscription, we may pause it. A pause under this clause does not satisfy the Minimum Term, does not trigger a Discount Recovery Amount, and you may cancel during it without incurring one.
(f) This clause does not excuse a failure to refund money owed to you, does not affect clauses 11.3 to 11.7, and does not affect any obligation we have under the ACL that cannot lawfully be excluded, including the guarantee that Goods be supplied within a reasonable time.
25.6 Clauses 4, 7.6 to 7.8, 8.5, 9.1, 9.8, 13.4, 14, 15, 17, 18, 19, 20, 21, 25, 26, 27 and 28 survive termination of these Terms or closure of your account.
25.7 In these Terms, headings are for convenience only, the singular includes the plural, and a reference to legislation includes any amendment to or replacement of it.
26.1 This clause applies to gift cards and gift vouchers we sell or issue. It does not apply to Store Credit, which is governed by clause 8.10 of the Shipping and Returns Policy, or to Points, which are governed by clause 8.
26.2 A gift card is valid for at least 3 years from the date it is issued. The expiry date is shown on the card and in the message that delivered it.
26.3 We charge no fee for holding, using, activating or reactivating a gift card, and we deduct no amount from its balance over time.
26.4 A gift card may be used on any Order on the Site, including a Subscription Order.
26.5 A gift card is not a promotional benefit for the purposes of clause 13.1, so it may be used together with one promotional benefit.
26.6 Where an Order costs more than the gift card balance, you pay the difference by another method. Where it costs less, the remaining balance stays on the card until it expires.
26.7 A gift card cannot be exchanged for cash, except where the law requires it.
26.8 A gift card may be given as a gift. It must not be sold, resold, auctioned, traded, or offered as a prize or incentive by any person other than us without our written consent. A gift card dealt with in breach of this clause may be cancelled, and we will refund the person who originally paid for it.
26.9 Treat a gift card like cash. We are not obliged to replace a gift card that is lost, stolen, destroyed or used without your authority, unless the loss resulted from our fault or from a failure to comply with a consumer guarantee.
26.10 We may cancel a gift card, and will refund the amount paid for it to the purchaser, where we reasonably believe it was obtained unlawfully or by fraud, or used in breach of clause 7.5 or clause 26.8.
26.11 Where an Order paid for wholly or partly with a gift card is refunded, the part paid with the gift card is returned to that gift card, or as Store Credit if the card has since expired.
26.12 Points are not earned on the purchase of a gift card. Points are earned normally on an Order paid for using one, calculated under clause 8.4.
26.13 Nothing in this clause excludes, restricts or modifies any right you have under Part 3-2 Division 3A of the ACL, which governs the minimum validity period and the fees that may be charged on gift cards, or any other right under the ACL.
27.1 A Pre Order is an Order for Goods placed before our stock has arrived. A Backorder is an Order for Goods that are temporarily out of stock.
27.2 Where you place a Pre Order or Backorder, the product page and checkout will show that the Goods are not in stock and the date or period in which we expect to dispatch them.
27.3 An expected dispatch date for a Pre Order or Backorder is an estimate. Tea is an agricultural product, and harvest, milling, laboratory testing, export and freight timings move.
27.4 We will email you if the expected dispatch date moves by more than 14 days. You may then cancel and receive a full refund, or wait.
27.5 You may cancel a Pre Order or Backorder at any time before dispatch, for any reason, and receive a full refund of everything you have paid. This is in addition to any right you have under the ACL.
27.6 Where we cannot supply Pre Ordered or Backordered Goods at all, we will tell you and refund you in full.
27.7 Where an Order contains both in stock and Pre Ordered or Backordered items, checkout will show whether it ships together or in parts. Where it ships in parts, clause 2.8 of the Shipping and Returns Policy applies and you pay only one shipping charge.
27.8 Where payment for a Pre Order is taken in full at the time of Order, the price is fixed at the price you paid, and a later price change does not affect it.
27.9 Points on a Pre Order or Backorder are earned when the Order is fulfilled, under clause 8.4.
27.10 A Pre Order or Backorder is not a Subscription, and no Minimum Term or Discount Recovery Amount applies to it.
28.1 This clause applies to our affiliate program and to any paid or gifted partnership, ambassador arrangement or influencer collaboration. Customer referrals under the Rewards Program are governed by clause 8.
28.2 Participation requires our written acceptance. We may decline any application, and we do not have to give reasons.
28.3 A participant must:
(a) be 18 years or older;
(b) disclose the commercial nature of the relationship clearly and prominently in every post, video, story, email or article that promotes us, in a way that complies with the ACL and with the Australian Association of National Advertisers Code of Ethics;
(c) only make claims about our Goods that we have published or approved in writing;
(d) make no therapeutic, medical, health, nutritional or weight loss claim about our Goods;
(e) not bid on our brand name, our product names, or variants or misspellings of them, in paid search advertising, without our written consent;
(f) not post an affiliate link or code to a coupon aggregation site, deal forum, voucher site or browser extension;
(g) not claim commission or a referral reward on their own purchase, on a purchase by a person in the same household, or on a purchase made through a Linked Account;
(h) not represent themselves as an employee, agent or spokesperson of Teafy, or as having authority to bind us;
(i) not resell our Goods without a written wholesale agreement, and not list them on any marketplace; and
(j) use our name, brand, logos, trade marks, photography and packaging designs only as we have supplied or approved them, and only while the arrangement is on foot.
28.4 Commission and reward rates, attribution and cookie windows, payment timing and any minimum payout threshold are those published in the affiliate portal, or stated in the participant's written arrangement with us, as they stand when a qualifying sale occurs.
28.5 Commission is payable only on a sale that is completed, paid for and dispatched, and that has not been refunded, cancelled, charged back or returned to sender. Commission already paid on a sale that is afterwards refunded, cancelled, charged back or returned to sender may be reversed or set off against future commission.
28.6 We may vary commission or reward rates on 30 days notice. A variation does not affect commission already accrued.
28.7 Where we reasonably determine on the basis of evidence that a participant has breached clause 28.3, we may suspend or end the arrangement immediately and withhold commission on affected sales. Before withholding accrued commission we will notify the participant, give them 5 Business Days to respond, and consider the response in good faith.
28.8 Either of us may end an arrangement on 14 days written notice. Commission accrued on qualifying sales before the end date remains payable.
28.9 A participant is an independent contractor. This clause does not create an employment relationship, a partnership, a joint venture or an agency.
28.10 On the arrangement ending, the participant must stop using our name, brand, logos, trade marks, photography and packaging designs, deactivate their links and codes, and stop describing themselves as connected with us. Clause 18 continues to apply.
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss. You are also entitled to have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.
Teafy Pty Ltd
470 St Kilda Road, Melbourne VIC 3004
Email: info@teafy.com.au
Phone: 1300 986 888
Version 2.0, effective 1st January 2026.
