Shipping & Returns

Shipping Policy

We delivery with Australia Post to ensure the safe arrival of your tea products. Once your order has been processed, an email will be sent with tracking number to track the arrival of your product. Please find the delivery service below. 

Shipping Fees:

Standard Shipping: orders below $50 will be charged a shipping fee of $6.99

Express Shipping: $15.00

Free Shipping: Orders $50 and over for Domestic only.

Shipping Estimated Timeframe:

Standard Shipping: 5 – 10 business days 

Express Shipping: 2 – 5 business days 

Regional Areas: up to 5 business days (depending on location)

Orders placed after 2pm AEST will be processed the following day. All orders will be notified via email when it is ready for collection.

International Shipping:

We offer International Shipping for our Customers around the world.

International Shipping Frames:$20.00 with an estimated arrival of 10 - 28 days 

We ship via Australia Post.

International orders may be subject to import duties and taxes upon arrival of destination. Teafy Australia is not responsible for these charges, and customers are expected to pay for all the charges at the Customs, if any.

A woman, dresses in traditional Japanese clothing, is preparing a fresh cup of matcha green tea

Return Policy


If you believe your product is unsatisfactory, please email us immediately about the reason. The return policy requires the tea to be returned in its original packaging for assessment. Please keep in mind customers will be responsible for shipping costs for returned items.


Ensure the invoice is also sent with the package. Once examination has been processed and we have identified unsatisfactory product, the product will be replaced with no cost to the customer.


If approved, refund will be granted with the deduction of return shipping.Therefore, return shipping will not be included.


If the item is not in its original condition, opened or is damaged by the customer, due to the food and safety reasons we may deny the refund.


We are happy to do exchanges if you are unsatisfied with the product. Please email us at for exchanges.

Damaged items:

If you happen to receive a damaged package from transit, please contact us immediately within 1 – 2 days of receiving. Please take a photo of the damaged item and invoice and send us an email regarding the matter. We will then notify you of the replacement.